Privacy Policy
Introduction
At Cliniwave, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our healthcare education platform.
We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Indian Information Technology Act. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect the following types of personal information:
- Personal identifiers (name, email address, phone number)
- Professional and educational background
- Medical specialization and career interests
- Course progress and performance data
- Payment information (processed through secure third-party providers)
- Device information and usage statistics
This information is collected through various channels, including:
- Registration and enrollment forms
- Interactive learning activities
- Customer support interactions
- Surveys and feedback forms
- Website analytics and cookies
- Our AI-powered educational chatbot
How We Use Your Information
We use your personal information for the following purposes:
- Providing access to our educational courses and materials
- Personalizing your learning experience
- Communicating important course updates and announcements
- Offering career support and placement opportunities
- Sending relevant newsletters and educational content (with opt-out options)
- Analyzing platform usage to improve our services
- Ensuring compliance with accreditation requirements
- Processing payments and maintaining financial records
Data Storage & Protection
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- End-to-end encryption for all sensitive data
- Secure cloud storage with industry-standard protections
- Regular security audits and vulnerability assessments
- Strict access controls and authentication protocols
- Employee training on data protection practices
- Data minimization and retention policies
Your data is stored on secure servers located in ISO-certified data centers. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Cookies & Tracking
Cliniwave uses cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:
- Remember your login status and preferences
- Analyze how you use our platform
- Optimize content delivery and performance
- Provide personalized learning recommendations
- Measure the effectiveness of our educational content
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit functionality or affect your experience on our platform.
Sharing & Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Educational partners and accredited institutions that collaborate on course delivery
- Healthcare placement networks (with your explicit consent)
- Service providers who help us operate our platform (under strict confidentiality agreements)
- Regulatory authorities when required by law
All third parties with whom we share data are bound by confidentiality agreements and must implement appropriate security measures to protect your information.
User Rights
As a Cliniwave user, you have the following rights regarding your personal information:
- Right to access and review your personal data
- Right to correct inaccurate or incomplete information
- Right to request deletion of your data (subject to legal requirements)
- Right to restrict or object to certain processing activities
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to your request within 30 days.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Post a notice on our platform
- Send an email notification to registered users
- Update the "Last Updated" date at the top of this policy
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of Cliniwave after policy changes constitutes acceptance of the updated terms.
Contact Us
For privacy-related queries or to exercise your data rights, please contact us at:
Last Updated: June 30, 2025